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Welcome to the CineNova Shipping Policy! At CineNova, we are committed to ensuring that your orders are delivered with the utmost care and efficiency. Please take a moment to read through the details below to understand how we handle shipping for your purchases.
We strive to process your orders as quickly as possible to get your CineNova products into your hands. Orders are typically processed within 1-3 business days of being placed. During this time, we confirm your payment, prepare your items for shipment, and ensure everything meets our quality standards.
Please note that during busy periods, such as promotional sales or holidays, processing times may be slightly longer due to high order volumes. Rest assured, we work diligently to minimize any delays.
CineNova is proud to offer FREE worldwide shipping on all orders! After processing, your order will be shipped directly from our trusted suppliers. Delivery times may vary based on your location, but here’s what you can generally expect:
Keep in mind these are estimated delivery times. Occasionally, there may be delays due to customs, local postal services, or unforeseen circumstances beyond our control.
Once your order has shipped, we’ll provide you with a tracking number so you can monitor its progress. Please allow a few days for tracking information to update in the system. If you have any concerns about your shipment, feel free to reach out to us via our Contact Form for assistance.
International orders may be subject to customs duties, taxes, or import fees, depending on your country’s regulations. These fees are not included in the product price or shipping cost and are the responsibility of the buyer. We recommend checking with your local customs office to avoid surprises.
While we aim for timely delivery, unforeseen delays can sometimes occur. These include but are not limited to:
If your order does not arrive within the expected timeframe, don’t worry! Use our Contact Form to get in touch, and we’ll assist you in resolving the issue as quickly as possible.
At CineNova, we prioritize safe delivery. However, in the rare event that an item is lost or damaged in transit, please notify us through our Contact Form immediately. We’ll work with you to investigate the issue and, if necessary, offer a replacement or refund.
Need to make a change to your order? No problem! Please contact us within 24 hours of placing your order if you need to update your shipping address or cancel your purchase. After this period, your order may already be in processing or shipping, and changes may no longer be possible.
For any questions or concerns about your shipment, our team is here to help! Simply use the Contact Form on our website, and we’ll get back to you as soon as possible.
