At CineNova, customer satisfaction is our top priority. We’ve crafted a refund policy that is clear, fair, and designed to protect both you and our business. Please read the details below carefully to understand the terms and conditions of our refund process.
Eligibility for Refunds
We offer refunds under the following circumstances:
- Defective or Damaged Products:
- Non-Delivery:
- Incorrect Product Received:
Conditions for Refunds
To ensure a smooth refund process, the following conditions apply:
- The product must be unused, in its original condition, and in the original packaging (if applicable).
- Refund requests must include proof of purchase (e.g., order confirmation or receipt).
- For defective products, we may require you to return the item to us or dispose of it as directed. Return shipping costs may be covered based on the situation.
Non-Refundable Items
We cannot offer refunds in the following cases:
- Change of Mind: Refunds are not available if you simply decide you no longer want the product after it has been shipped.
- Improper Use: Refunds are not granted for damage caused by misuse, accidents, or unauthorized modifications.
- Unreported Issues: Claims submitted after the specified timeframes (7 days for damages or incorrect items, 30 business days for non-delivery) will not be accepted.
Refund Process
- Submit your refund request via our Contact Form, including your order number and all required proof (e.g., photos of damage, tracking issues).
- Our team will review your request and respond within 3-5 business days with a decision.
- If approved, your refund will be processed within 7-10 business days to your original payment method.
Return Shipping Policy
- If a return is required, we will provide you with instructions on how and where to send the product.
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect items).
Cancellations
Orders can only be canceled within 24 hours of purchase. After this period, the order may already be in processing or shipment, and cancellations will no longer be possible.
Contact Us
For all refund-related inquiries, please reach out to us through our Contact Form. Our team is here to assist you and ensure your experience with CineNova is smooth and satisfactory.
We appreciate your understanding of our refund policy and your trust in CineNova. By setting clear guidelines, we aim to provide a balanced and fair approach that protects your interests while ensuring the sustainability of our business.
